Avast Free Forum is a site that allows users to ask questions regarding their anti-virus software. It provides a variety methods, including tutorials and FAQs. The site is easy-to-use and is regularly updated.
A major player within the security market, avast provides one of the best levels of customer service for its anti-virus software program. The support button of the company on its website and LAPTOP or COMPUTER applications provide access to helpful FAQ and discussion forums as well as premium technology assistance should you encounter every issue.
The company also has live chat for customers who require immediate responses, an email ticketing system that allows for more in-depth queries and three 24-hour support lines based in the UK, Australia and the U.S. Its online knowledge base is limited but provides support guides for all its products.
The company’s customer support isn’t the best Its customer support isn’t perfect, however. A joint investigation by PCMag and Hauptplatine discovered that the company shares data about its customers location and Internet protocol address with third party companies, which could cause privacy concerns for some people. The paid plans do not offer enough benefits to justify the extra cost. The forum was recently hacked and hackers were able to obtain user names, usernames emails, usernames, and hashed passwords. Fortunately, payment information was not stolen. The company has pledged to rebuild the forum with an updated platform that is faster plus more secure. The company also has a security policy which states that it won’t sell or share your personal information with third parties without your permission.
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